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NEW QUESTION 40
Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it’s status to “Closed/Won” and there are products attached, the details should be passed to the OMS for fulfillment operations.
The callout from Salesforce to the OMS should be synchronous.
What should an Integration Architect do to satisfy these requirements?
- A. Develop a batch Apex job that aggregates Closed Opportunities and makes a REST callout to the Order Management System hourly.
- B. Write a trigger that invokes an Apex proxy class to make a REST callout to the Order Management System.
- C. Build a Lightning Component that makes a synchronous Apex REST callout to the Order Management System when a button is clicked.
- D. Use Process Builder to call an Apex proxy class to make a REST callout to the Order Management System.
Answer: D
NEW QUESTION 41
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Review existing contracts for obsolete provisions and requirements.
- B. Establish a Preventative Maintenance program for their install base.
- C. Launch a feedback survey to their install base and follow up on results.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: A,B
NEW QUESTION 42
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- B. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- D. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
Answer: A,B
NEW QUESTION 43
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Parent/Child Work Orders
- B. Work Orders only
- C. Cases and Work Orders
- D. Cases Only
Answer: A
NEW QUESTION 44
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
- A. Create a recurring Service Appointment
- B. Use appropriate Resource Operating Hours.
- C. Create Resource Absences every day.
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION 45
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