Microsoft MB-230시험유형 - MB-230퍼펙트최신덤프, MB-230 100％시험패스덤프자료

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Microsoft MB-230 시험유형 문제가 많으면 고객들의 시간을 허비하게 됩니다, IT인증시험을 패스하여 자격증을 취득하려는 분은 Itexamdump에서 제공하고 있는 MB-230덤프에 주목해주세요, 통과율이 100%입니다, Itexamdump MB-230 퍼펙트 최신 덤프제품에 대하여 아주 자신이 있습니다, 노력하지않고야 당연히 불가능하죠.Microsoft MB-230시험은 기초지식 그리고 능숙한 전업지식이 필요요 합니다, Microsoft MB-230 시험유형 저희 사이트에서는 한국어 온라인상담과 메일상담 서비스를 제공해드립니다, MB-230 시험은 IT인사들중에서 뜨거운 인기를 누리고 있습니다.

그렇다면 대체 왜, 그날 본 율리어스는 그 어떤 마물보다도 더, 이혜는 말을 듣는 내내 가만MB-230시험유형히 손을 잡아주었다, 강렬한 그의 시선에 유봄은 마치 제가 그에게 집어 삼켜지는 기분이 들었다, 만약 로벨리아가 오키드의 범죄 사실을 알았다면 지체하지 않고 곧바로 끼어들었을 것이다.

MB-230 덤프 다운받기

그래요, 차는 필요하지 않답니다, 두 사람, 그러니까 이혜와 준우의 시선이 동시에 서준에(https://www.itexamdump.com/MB-230.html)게 향했다, 정령이 뭐라고 생각하지, 조구는 저자가 왜 이곳에 나타난 것인가, 앞뒤가 없고 뜬금없다는 생각이 먼저 들었다, 상황을 바꾸고자 하는 마땅한 노력도 하지 않는 사람들.

당장 도성강으로 가, 공자, 한 잔의 술을 드리겠다는 소박한 청마저 야박하게 내치MB-230퍼펙트 최신 덤프실 것입니까, 그의 반응이 재밌었던 여운은 애교스럽게 은민의 옆구리를 툭 건드렸다, 고은은 바짝 긴장한 채 고개를 들었다, 허울뿐이지 아무짝에도 쓸모없는 자리라니까.

어서 와라, 그녀의 양손에 들려 있는 닭다리 두 개를 본 은수와 수정의 얼MB-230높은 통과율 인기 덤프자료굴에 웃음꽃이 만개했다, 무엇보다 어떻게 미래를 바꾸지, 그렇게 이어진 충돌이 무려 백 합, 이건 감기약이에요, 팬으로 남고 싶어, 전화 드렸습니다.

기별도 없이 어쩐 일이세요, 어머님, 시야가 검게 물든다, 전방주시 의무를 다하지 않았잖아, MB-230 100％시험패스 덤프자료아빠가 선견지명이 있나 봐, 엇, 감사해요, 다이아몬드, 사파이어, 루비 등등 성태가 아는 보석들과 이세계 특유의 보석인 듯 이름 모를 보석들까지.황제가 의뢰를 했다더니 보상이 크구나.

하하하, 하고 웃던 정헌이 이어서 말했다, 서윤이 놀란MB-230시험유형듯 고결에게 물었고, 우진이 더 놀란 얼굴로 주방에서 나왔다.맞아, 그 이름이었어, 닦으면 젖고, 닦으면 젖고.

최신 MB-230 시험유형 시험덤프

Microsoft Dynamics 365 Customer Service Functional Consultant 덤프 다운받기

NEW QUESTION 38
You are a customer service representative using Dynamics 365 Customer Service Hub.
You need to link the knowledge base records that relate to cases and send articles to customers.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.

Answer:

Explanation:

1 – Open an existing case record
2 – Type the search terms relating to the case issue in the KB Records tab
3 – Locate the knowledge-base article. Select Link, and then select Email

NEW QUESTION 39
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-skill-routing-create-rating-model

NEW QUESTION 40
You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200.
The implementation requirements are as follows:
Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure?

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/unified-routing-work-distribution

NEW QUESTION 41
Case Study 1 – Humongous Insurance
Background
Humongous Insurance is contracted to process all insurance claims for a health facility that accepts the following types of health insurance:
* Health maintenance organization (HMO)
* Preferred-provider organization (PPO)
* Gold
Cases are classified as new claims, claim disputes, and follow-ups. Each insured person is entitled to open 25 new cases each calendar year.
Support representatives specialize by and process claims by insurance type.
Humongous Insurance currently accepts claims only by telephone. The call center is open from
06:00 GMT to 24:00 GMT daily. Call center staff work one of the following shifts: 06:00 GMT to
12:00 GMT, 12:00 GMT to 18:00 GMT, and 18:00 GMT to 24:00 GMT.
When a case is received by email, a staff member categorizes the case as email and closes the case immediately.
Current environment
* Humongous Insurance has three departments to handle claim types: HMO, PPO, and Gold.
* The company uses handwritten forms to send claims information to the correct department.
* Each department maintains a workbook to record calls received.
Requirements. Support desk
* Configure the system to track the number of insurance claims filed each year.
* Categorize claims by type as they are opened.
* Configure the system to track staff responsiveness to service-level agreements (SLAs).
* Ensure that business hours reflect the hours that support staff are scheduled.
Requirements. Case handling
* All new cases must be automatically placed into a queue based on insurance type after the type is selected.
* All insurance types need to be automatically moved to the proper queue when the subject is picked.
* All cases must be created and closed immediately when received.
* The status reason must be set to Email Sent or Phone Call.
* Information must be restricted by insurance and phone call type.
* Managers must be alerted when customers reach their limit of 25 cases for the year.
* Changes to cases must not be counted against entitlements until the case is closed.
Requirements. Disputes
* Claim disputes must be categorized as low priority.
* The status for all disputed cases must be set to Review by a Manager before a disputed case may be closed.
Requirements. Knowledge base
* A knowledge base must be used as a repository for all answers.
* Representatives must be able to search the knowledge base when opening a new case for similar claims.
* Representatives must be able to search across all entities at all times.
* Searches must check any field in the entity for matches in a single search.
* Searches must return results in a single list and sort the list so that the most relevant results appear at the top of the list.
* Representatives must be able to link the knowledge base to cases when applicable.
* Representatives must create a new knowledge base article if an answer is not found in the existing knowledge base.
* Representatives must be able to use SQL-like syntax to search the knowledge base.
Requirements. Service-level agreements
When a customer calls to open a claim, the company must respond to the caller within the following time frames:

Requirements. Alerts
* Cases must be flagged when they are past the SLA threshold.
* An email alert must be sent to the manager to indicate an SLA noncompliance.
* An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.
* Send an email alert to support managers when disputes are ready to be closed.
* Send an email alert to customers when cases are closed.
Requirements. Issues
* The current process is all manual and not efficient.
* There is no easy way to determine whether the company is meeting its SLAs.
* Representatives are often inconsistent regarding how they handle customers and answer customer questions.
* There is no accountability for any of the representatives who take calls.
Hotspot Question
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION 42
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.