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NEW QUESTION 33
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Advanced routing
- B. Syndicated chat
- C. Business rules
- D. Engagement engine
Answer: A
NEW QUESTION 34
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Create a transactional survey.
- B. Create a polling survey.
- C. Write a business rule to reopen the case.
- D. Assign scores to the survey questions and set the status field based on the responses.
- E. Create a report for the survey scores.
- F. Schedule the survey on a daily basis.
Answer: A,C,D
NEW QUESTION 35
Which two components can be edited in a standard report?
- A. Report headings
- B. Schedules
- C. Graphs
- D. Column headings
- E. Permissions
- F. Non-selectable filters
Answer: B,E
NEW QUESTION 36
Which two statements are true about safe mode in relation to add-ins?
- A. It is a setting that must be enabled at the interface level.
- B. It is a profile setting that must be enabled for a profile.
- C. It allows an agent desktop to log in to the application without any add-ins.
- D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
- E. It allows an agent desktop to log in to the application with local add-in files.
Answer: D,E
NEW QUESTION 37
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create custom fields for the address and phone numbers.
- B. Update custom fields with the changed address and phone numbers.
- C. Update the standard text with the changed address and phone numbers.
- D. Update variables with the changed address and phone numbers.
- E. Create variables with the current address and phone numbers.
- F. Create the standard text with the current address and phone numbers.
Answer: C,F
NEW QUESTION 38
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