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NEW QUESTION 33
Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

A. The customer has increased usage, which shows a strong indicator of renewal
B. The customer has a high probability to renew and will include an expanded opportunity
C. The customer’s usage has seen a recent decline and the chance of them churning will be higher
D. The customer’s usage is too low to correctly measure the chance of their retention

Answer: C

NEW QUESTION 34
You notice a decline over lime in your customer’s usage of your product. Which action do you consider?

A. Re-assess the customer’s business process and outline the capability of the solution.
B. Show the customer a comparison of the solution versus the competition.
C. Carefully tell the customer to get more people to use your product.
D. Tell the customer a new solution will soon be available.

Answer: D

NEW QUESTION 35
Which two activities support Customer Success planning? (Choose two.)

A. service delivery program management
B. quality control
C. KPI tracking
D. adoption barrier identification
E. service ticket tracking

Answer: A,D

NEW QUESTION 36
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Measure the number of complaints raised by students
B. Implement staff Super Users to provide feedback
C. Combination of tailored surveys and IT tools-based metrics
D. Twice yearly student and staff surveys with two questions related to IT

Answer: A

Explanation:
Explanation
Explanation/Reference:

NEW QUESTION 37
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.