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NEW QUESTION 23
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about selling solutions to meet business needs Customer success is about getting customers to utilize those solutions to get the value they intended.
- B. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about expanding the customer’s portfolio.
- C. Customer sales is about getting customers to utilize their solutions to get the value they intended Customer success is about making sure the customer deploys the solution within an effective timeline.
- D. Customer sales is about selling solutions to meet business needs Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
Answer: C
NEW QUESTION 24
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Twice yearly student and staff surveys with two questions related to IT
- B. Implement staff Super Users to provide feedback
- C. Measure the number of complaints raised by students
- D. Combination of tailored surveys and IT tools-based metrics
Answer: C
Explanation:
Explanation
Explanation/Reference:
NEW QUESTION 25
Which definition of a use case is true?
- A. list of instructions that customer uses tor their software
- B. list of actions or event steps that a customer uses
- C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
- D. comparison of the marketing description of what a product does and the customer’s experience
Answer: C
NEW QUESTION 26
A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?
- A. Utilize a digital engagement so all your customers experience the touch of customer success.
- B. Utilize the service team to form a larger internal team to lead the engagement.
- C. Utilize people to focus your customers in a 1 many customer success experience.
- D. Utilize people to focus on the elite customers for a 1.1 or 1:few onsite customer success experience.
Answer: A
NEW QUESTION 27
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Perform a deep analysis of all the sales orders to the past 24 months
- B. Engage with the account team to understand the expansion opportunities
- C. Build an understanding of your customer’s business and market trends and priorities
- D. Speak the internal contacts to understand the customer sentiment and outstanding escalations
Answer: C
NEW QUESTION 28
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