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NEW QUESTION 27
What are the two main features of theCisco VVB? (Choose two.)
- A. allows customers to retrieve the required information through voice commands without interacting with an agent
- B. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- C. allows an agent to retrieve the required information through voice commands without interacting with a customer
- D. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: A,E
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION 28
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. TeamMessage
- B. Desktop chat
- C. Email
- D. Whisper coaching
Answer: B
NEW QUESTION 29
In Finesse, how are different gadgets enabled for specific team members?
- A. Only the same type and configuration of gadgets are supported for all users.
- B. Ask the agent to add the gadget to his desktop after launching Finesse.
- C. Ask the supervisor to add the gadget to the agents desktop.
- D. Ask an administrator to configure the team with a custom layout.
Answer: B
NEW QUESTION 30
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