5 Incredible VOIP Business Features You Might Be Missing

There’s no question that Voice over IP (VOIP) has transformed the business world. With VoIP, businesses can communicate more quickly and cheaply than ever before.

However, there are still many businesses that aren’t taking advantage of all that VoIP has to offer. In this post, we’ll discuss seven incredible VOIP features that your business might be missing out on.

Auto-attendant.

One of the excellent VOIP business features you might be missing is an auto attendant. This can be a game-changer for small businesses, as it can help to route calls more efficiently and free up time for employees. An auto attendant can be set up to answer calls and direct them to the appropriate extension. This can be a great way to ensure that calls are always answered, even if no one is available to answer them immediately.

Apart from this, an auto-attendant also offers the ability to set up custom greetings. This can be a great way to personalize your business and make it more professional.

So, If you are looking for a way to improve your business efficiency, an auto-attendant might be the perfect solution.

Call reporting and analytics.

If you’re not using a VOIP business phone system, then you’re likely missing out on some incredible features that can help your business thrive. One of the essential features of a VOIP system is call reporting and analytics. With call reporting, you can see detailed information about every call that is made through your system. This includes the date and time of the call, the duration, the caller ID, and much more. This data can be incredibly useful for understanding how your business is performing and for making improvements.

Call analytics goes one step further by providing insights into your calls. For example, you can see which calls are being answered, which are being ignored, and which are resulting in customers hanging up. This data can help you to identify problems and to make changes to improve your customer service.

Unified communications.

When it comes to business, communication is key. You need to be able to communicate with your employees, clients, and customers in a way that is efficient and effective. One of the best ways to do this is through unified communications.

Unified communication is a system that allows you to use various communication methods through one platform. Some of the most popular unified communications features include VoIP, online meetings, chat, and email. These features can all be accessed through one platform, which makes communication much easier.

Music on hold facility.

Music on hold is a feature that is often overlooked by small businesses. However, it can be a very valuable tool for customer service. Music on hold allows your callers to hear music while they are on hold. This can help to reduce the frustration that they may feel while waiting on hold.

There are many different types of music that you can choose from for your music on hold. You can select classical music, pop music, or even country music. But, The important thing is to make sure that the music you select is appropriate for your business. You want to choose music that will not be too distracting or offensive to your callers.

Advanced call forwarding.

Advanced call forwarding is one of the best VOIP business features that you can take advantage of. This feature allows you to forward calls to any number, whether it’s a landline or another VOIP user. You can also set up different rules for different numbers to have your calls forwarded to your office number during work hours and your home number after hours.

So, if you want to increase your communication with clients, improve your call management and boost your productivity, then it is the perfect time for you to change to VOIP telephone systems. Just contact VOIP Telephone system Winnipeg Manitoba for the best VOIP telephone systems. And start using them today to see the results very soon.