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NEW QUESTION 54
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- B. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- C. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
- D. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
Answer: B
NEW QUESTION 55
Which statement describes the function of the Unified Collaboration Model (UCM)?
- A. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
- B. It is an agent selection component based on attribute matching across all channels.
- C. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
- D. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
Answer: A
NEW QUESTION 56
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A. UAC cluster
- B. OCP cluster
- C. Common Component cluster
- D. Each cluster
Answer: C
NEW QUESTION 57
Given the following CSC attribute string:
[ {“providerId”: “uk-oceanaX-cm”, “aesIP”: “10.147.88.X”, “cmName”: “CM7”} ] What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manage FQDN.
- B. It should match the Communication Manager IP address.
- C. It should match the Switch Connection Name in the AES server.
- D. It should match the Communication Manager host name.
Answer: C
NEW QUESTION 58
Consider the log messages:
‘RequestId’ : ‘SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_’, ‘RouteRequestId’ :
‘0830cf65-1aaf-48a3-8a2f-44850be19f82’, ‘WorkflowType’ : ‘ROUTE_CONTACT_SMS’,
‘SourceName’ : ‘OCPShortMessageService’, ‘CallbackIP’ : ‘135.122.106.229’, ‘ContactId’ :
‘ME1NsN-4QI6isb73z-mPyA’, ‘ChannelType’ : ‘ShortMessageService’, ‘Reason’ : ‘400 Bad Request. Space could not be resolved’, ‘WorkRequestId’ : ‘Id-706wjRFm7dk_AKsPQmv’ Which provider type is being handled in these log messages?
- A. OCP Social Provider
- B. OCP SMS Provider
- C. OCP Email Provider
- D. OCP Chat Provider
Answer: B
NEW QUESTION 59
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