11 Ways in Which Businesses Can Leverage Cloud Telephony

Cloud computing has recently emerged as the de facto standard corporate tool, with everyone (and with good reason) expecting that it will be the next big thing. It is really one of the four technological trends that Microsoft has identified as having the potential to influence business.

Businesses all over the globe are increasingly embracing cloud computing for a variety of excellent reasons, but cloud telephony is another unnoticed but important rider on the same cloud wave.

For both established companies and startup ventures, cloud telephony is emerging as a key facilitator of new business trends. It may be seen as a kind of magical answer that combines scale and service.

Better Customer Support

Customers are an essential component of every organisation, but taking client calls may be daunting – they arrive from many places, need your executives to solve various difficulties, run over-time, missed calls beep indefinitely, and, worst of all, require your executives to remain glued to their chairs. With the capacity to receive many conversations in simultaneously, record calls to identify issues, measure time, and route calls, cloud telephony makes call management immensely easier.

Remote Working

Cloud telephony services facilitate today’s remote and flexible work culture by allowing employees to accept calls from their own mobile devices. Many firms today operate from numerous locations, and cloud telephony allows workers to work from anywhere. Customer service, formerly thought to be a function bound to a desk and a phone, may now be performed from anywhere without sacrificing the quality of their job.

Provides Proper Call Analytics

With cloud telephony solutions, every call and SMS issued or received is accurately recorded. Companies may use the data to analyse trends connected to issues such as call volumes, response times to queries, missed call rates, etc. This immediately contributes to reducing response times and raising response standards.

Proper Call Flow

Cloud telephony allows you to customise call flows, allowing you to welcome consumers based on the season, special days, and even time of day. Because it is entirely governed by software, it is simple to set up and change with a single click of a button or a few drag-and-drop operations.

Ensures Privacy

Most firms now use phone numbers to identify themselves. The usage of these phone numbers is becoming increasingly common. Because cloud telephony supports number masking, staff and customers may communicate without knowing or accessing one other’s phone numbers.

Cost Cutting

Cloud telephony solutions significantly reduce your business’s expenditures. Traditional desk phone systems are no longer necessary. You also do not have to worry about installation or maintenance charges. Furthermore, cloud telephony solutions do not take up any office space. Everything is on your employee’s laptop.

With so many expenditures removed, your organisation may save up on all that revenue that covers these month-end payments.

Helps with Scaling Up

Every company wants to grow, but this cannot occur without content customers. Care for your clients is easier and quicker when you switch to cloud phone technologies. Scaling up suddenly becomes less intimidating with sophisticated features that cost a fraction of what a typical system would. The main benefit of cloud telephony is that scaling doesn’t need spending money on further equipment or manually installing systems. With only a few mouse clicks, cloud telephony enables the freedom to make more calls and connect with more people. It also enables the addition, deletion, and change of users. Naturally, the price solely reflects the utilisation.

Stay on Top of the Communication

You cannot maintain track of all your company communications with traditional desk phones. Landlines get the majority of support requests, and sales calls are also primarily placed on these landlines.

Nobody has any documentation of the talks that occurred. It is more and harder to keep up with all the information coming in and going out.

It aids in resolving this problem. You may now record each and every incoming and outgoing call thanks to the call recording function. As a result, you and your team are more equipped to manage general business communications. You have a record of everything, which you may consult whenever you want or use to address problems.

Helps you to Focus on Core Business

Cloud telephony alleviates the difficulty of hiring, training, and retaining a large crew for a minor but critical job. Unlike in company models where customer support is the primary function, such as (possibly) BPOs, most other organisations have a customer service staff that supports their other primary duties, such as product development and marketing. Using cloud telephony is similar to outsourcing this vital yet auxiliary function to an expert at a fraction of the expense, allowing teams to refocus on main business areas.

Myriad of Features

Evaluation is a vital component of expanding and improving your business. It is critical to continually review and comprehend how your company has performed over the previous few months in order to make required improvements to your business strategies.

To accomplish so, substantial statistics and easily interpretable visualisations are required. Not only that, but one must also obtain critical insights from these facts and visual aids in order to decide how to continue. Instead of delegating this duty to a group of employees, cloud telephony solutions now provide these reports and insights for you.

These systems not only provide real-time statistics, but also voicemail drops, bulk SMS automation, call schedulers, post-call surveys, and many other capabilities.

Reach Everyone

By reaching populations who rely solely on basic mobile phones for technology, cloud telephony is also emerging as a key game-changer in social innovation and advocacy. Social start-ups use the service to connect with farmers in isolated locations by just giving them a virtual phone number to call. Through this service, public participation with national efforts like Digital India and the Swachh Bharat Abhiyan activities has already risen.

Conclusion

Office24by7 has emerged as one of the most reliable cloud telephony providers in the market. We have been providing cloud telephony services for organizations in different industries. If you want to know more about our product, get in touch with us on +91 7097171717.