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NEW QUESTION 26
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever
cases are created or updated by contact center agents. UC does NOT want to use any customized code to
accomplish this.
Which solution should a Consultant recommend?

  • A. Visualforce page APEX SOAP async callout
  • B. Schedule batch Apex processing job
  • C. Workflow-driven outbound messaging
  • D. RESTful services with GET, POST, or PUT

Answer: C

 

NEW QUESTION 27
Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is
the first step required to configure Omni Channel?

  • A. Assign Users to Omni Channel permissions.
  • B. Contact Salesforce to have Omni Channel enabled.
  • C. Enable Omni Channel in Setup.
  • D. Assign Users to the Omni Channel Feature License.

Answer: C

 

NEW QUESTION 28
Which document should be created to support the initial planning phase of animplementation project? (Choose
2)

  • A. Project milestones
  • B. Project kickoff presentation
  • C. Requirements traceability matrix
  • D. Solution design document

Answer: A,B

 

NEW QUESTION 29
The lifecycle of a Knowledge article consists of five stages.
In which order does an article proceed through these stages?

  • A. Create, consume, feedback, approve, publish
  • B. Create, publish, feedback, approve, consume
  • C. Create, feedback, publish, approve, consume
  • D. Create, approve, publish, consume, feedback

Answer: D

 

NEW QUESTION 30
……

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